Privacy Policy
This Privacy Policy describes how Ravello ("Ravello", "we", "us", or "our") collects, uses, and discloses personal data when you visit, interact with, or make a purchase on www.ravellowatches.com (the "Site"). By using the Site, you agree to the practices described in this Policy.
1. Who We Are
Ravello sells watches internationally through an online dropshipping model, with products dispatched from our facility in China. For any privacy-related questions, contact us at contact@ravellowatches.com.
2. Information We Collect
Information you provide directly:
- Name, email address, delivery and billing address, and phone number when placing an order or contacting us
- Payment information, processed securely by our payment providers — we do not store full card numbers
- Account login details, if you create an account
- Content you submit (reviews, photos, messages)
Information collected automatically:
- Device and browser information (IP address, browser type, operating system)
- Pages visited, time spent, links clicked
- Approximate location based on IP address
- Cookie data (see Section 7)
Information from third parties:
- From payment providers, shipping partners, and analytics and advertising partners
3. How We Use Your Information
To: fulfil your orders; process payments and prevent fraud; provide customer support; send order updates; send marketing communications (with consent); improve our Site; comply with legal obligations.
4. Who We Share Your Information With
- Shopify — e-commerce platform
- Google Analytics and Google Ads — analytics and advertising
- Meta Pixel — advertising performance on Facebook, Instagram, and TikTok
We do not sell your data to third parties for their own marketing purposes.
5. International Data Transfers
As Ravello serves customers in the United Kingdom and internationally, and works with service providers and dispatches products from outside the UK, your data may be transferred to countries outside your country of residence. This is carried out under appropriate safeguards, including Standard Contractual Clauses.
6. Your Rights
Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to: access, rectification, erasure, restriction or objection, data portability, withdrawal of consent, and the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
To exercise these rights, write to contact@ravellowatches.com.
7. Cookies and Tracking Technologies
- Essential cookies — for cart, checkout, language settings
- Analytics cookies — Google Analytics, Hotjar
- Advertising cookies — Meta Pixel, TikTok Pixel, Google Ads
We use a cookie consent banner to manage your preferences.
8. Email Marketing
If you sign up for our newsletter, we use Mailchimp. You can unsubscribe at any time via the link in any email, or by emailing contact@ravellowatches.com.
9. Data Retention
- Order/transaction data: at least 5 years
- Marketing data: until withdrawal of consent
- Analytics data: per provider's standard retention period
- Support communications: up to 3 years
10. Children's Privacy
Not directed at individuals under 18.
11. Security
We use appropriate technical and organisational measures, including encryption. However, no method is 100% secure.
12. Changes to This Policy
Updates will be indicated by a new date.
13. Contact